Your voice matters
Purpose of the CSI Group
The CSI Group has been running since January 2025. It provides the community-based scrutiny function of the Housing Service. This is for the benefit of all:
- challenging Housing Services
- driving improved decision making
- ensuring that high quality services and best value for money are delivered to customers
It is expected that members act in the best interest of all customers (tenants, residents and leaseholders) and be a 'critical friend' to the housing service. This involves:
Scrutiny Discussions: where the group ask questions of people responsible for delivering housing services and publish their responses
Scrutiny Reviews: where the group conduct a deeper look into topics and provide assurance or make recommendations to improve services or support to customers and communities. Please note: the group are currently undertaking a Service Charge Scrutiny Review.
Work Programme: where the group decides what Scrutiny Discussions and Scrutiny Reviews it will conduct over the year.
Minutes: a record of what is covered in CSI meetings and who attended.
Constitution: the rules on how the CSI Group operates.
Who is in the group?
Members of the group should comprise of at least 11 community representatives, with a majority of Dudley Borough Tenants and spaces for 2 residents, 1 leaseholder, and 2 independents who provide specialist knowledge.
Current members
- Amtul Matin
- Azeez Olawale Ilori
- Christine Bate
- Lynette Stephenson
- Rex Parmley
- Richard Eaves
Getting your views into the group
You can ask the group to raise a question or a topic to include in a Scrutiny Discussion on your behalf or as a potential Scrutiny Review. There are rules about what they can consider, and they do not have time to look at everything, so have to prioritise.
You can send in comments and complete a survey so you can have your views listened to and acted upon as part of a current Scrutiny Review.
Getting more involved with group
You can ask to be a part of a Scrutiny Review. This usually involves attending up to 6 meetings over the space of 3 to 4 months.
Join the CSI Group
Current vacancies - we are currently recruiting tenants to the Customer Scrutiny Involvement Group
CSI Group Application Pack and Form
Do you
- Have an inquisitive mindset?
- Want to share your views, thoughts, and ideas?
- Want to work with us to drive service improvements?
- Have a passion for making sure we provide excellent services?
If you said yes to any of the above, then why not apply to join our new Customer Scrutiny Involvement Group (CSI Group for short!)
You don't need lots of experience, just a willingness to work as part of a team which looks into areas of service that needs further investigation.
Please note the group currently meet the first Monday of the month 10am to noon. Please consider your availability before applying. You can attend in person or online.
If you want an informal discussion about joining the CSI Group or want the pack and application form in an alternative format, please contact the Participation Team:
Email: participation@dudley.gov.uk
Telephone: 01384 815168
Please read the application pack before applying
To apply to join the CSI Group, please complete the form below. Data collected through this form is governed by the Corporate Privacy and Disclaimer statement