Current known issues
Waste and recycling collections
Following an incident at the Dudley Energy from Waste Facility at our Lister Road depot on 10 June 2026, some waste and recycling services have been and will continue to be affected over the next 7 to 9 days.
Our crews will be working over the weekend to manage the situation; however, disruption is expected to continue into next week as we work hard to catch up.
If we have been unable to carry out your collection on the scheduled day please leave at kerbside and we will collect them as soon as possible, in most instances we will aim for this to be the following day.
We will share further updates as soon as we can.
Thank you for your co-operation and understanding.
Planning services
We have recently upgraded to a new document management system to improve our services. However, we are currently experiencing some unforeseen technical issues that are affecting the processing of certain services, including:
- Planning applications
- Planning enforcement cases
- Building control applications
- Local land charge requests
Please bear with us while we work to resolve these issues as quickly as possible. We appreciate your patience and understanding during this transition.
Emergency and out of hours
Emergency
To report any Council emergency, our phonelines are open 24/7.
- Housing repairs - 0300 555 8283
- All other services - 0300 555 2345
Follow the instructions to speak to an appropriate advisor.
Out of hours
If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.
Council tax reduction scheme
For more information on the Council Tax Reduction Scheme, click the link below.
