From 1 September 2025, Dudley Local Authority’s SEND Team will be introducing a new way of working. This change will help to:
Make communication better and faster
Make sure the SEND Team is focusing on doing everything the law requires for children and young people with an Education, Health and Care Plan (EHCP) or undergoing a statutory assessment of need.
No more individual Case Officers
Children and Young People with an EHCP and their schools or colleges will no longer have their own named Case Officer.
Instead, all work will be handled by a central duty SEND team.
Senior Case Officers will also help to manage the work to make sure things are actioned quickly and effectively.
The process for submitting Annual Review paperwork and Statutory Assessment requests will stay the same. These should continue to be sent to senteam@dudley.gov.uk
There will be no voicemail facility so please call during these times. SEND Case Officers will answer your call and will try to help you on the same day that you call.
This inbox is for parents/carers, schools, and professionals and will be checked daily during office hours.
Post: Cable Plaza, Waterfront West, Brierley Hill, DY5 1LW
From 1st September please do not contact individual Case Officers via email or phone as they will no longer be able to respond.
We are aware there may be some initial issues as we launch this model, and we will be working to identify these and adapt as quickly as possible. We have worked with our Parent Carers Forum to identify potential issues and there will be ongoing monitoring and review.
Thank you for working with us as we make these changes to support children and young people with SEND in Dudley.
If you have contacted the Dudley SEND Team duty service, we hope your query was supported effectively. We are committed to continually improving the service we provide, and your feedback is important to us. Please take a few moments to share your thoughts by completing our short survey here.
Dudley Parent Carer Forum Feedback on the SEND Team Restructure
Thank you for sharing the recent feedback gathered from parent carers regarding the SEND Team restructure and the introduction of the duty system. We value the time taken to collate this information and we are committed to using it to drive ongoing improvement within the service.
