Residents can continue to make any service requests through MyDudley at any time. As always, we would ask people to monitor weather forecasts, plan journeys before setting out and drive to the conditions.
Page updated: 05/11/2026 - 2pm
Service updates
Updates on any impact on waste and recycling collections, housing services and other council services will appear here.
Gritting
Dudley Council is preparing the winter period, with nine new state-of-the-art gritting vehicles set to join the fleet.
The new vehicles, which will come into effect this winter, will offer automated spreaders, route optimisation and GPS tracking systems to help make operations more efficient and consistent.
We have more than 2,500 tonnes of salt stocked ready for icy conditions and an existing fleet of eight gritters that are currently used to treat roads, which will be phased out as the new ones come into use.
Grit bins
There are more than 650 grit bins across the borough for residents to use on side streets during inclement weather.
Bin refill requests can be made through MyDudley.
Housing repairs
We are prioritising emergency repairs to ensure the safety of our residents. If your call is not urgent please log your issue online at MyDudley. Thank you for your understanding.
Trees
- Urgent - 0300 555 2345
- Non-urgent - Trees report
We are prioritising trees which are obstructing the highways and footways. If the tree has fallen and is on the ground, you can report this and we will attend as soon as resources are available. Please note if the tree has hazard tape attached, or around the location, you do not need to report this.
MyDudley and Dudley Council Plus
MyDudley
Remember, you can report issues via MyDudley.
Dudley Council Plus
Due to the recent severe weather, council services may be disrupted and wait times could be longer than usual. If your call is of a non-urgent nature, you may wish to contact us at another time or report your issue online at MyDudley. We appreciate your patience and understanding during this period.
Social media and bulletins
Keep up to date via
You can also sign up to regular bulletins for information on the council's news, service, events and other information.
Emergency and out of hours
Emergency
To report any Council emergency, our phonelines are open 24/7.
- Housing repairs - 0300 555 8283
- All other services - 0300 555 2345
Follow the instructions to speak to an appropriate advisor.
Out of hours
If you need to contact us in an emergency out of hours, please call Dudley Council Plus 0300 555 2345.